Progress

My account is unsuspended. I still cannot upload or log into my control panel but at least the site is up. I received a response from the address I found on the Ipower website rather than the address given by technical support.

My account was suspended for Apache abuse. Something, I don't know the specifics yet, I did would have caused some downtime. I cannot think of anything that I have done differently from the last 4 years that would cause a problem.

Now I'm on hold with technical support to try to resolve my other problems. At least they have classical music as their hold music rather than the soulless instrumental crap.