So, that's the deal
I finally found out what the problem is with my website. My account has been suspended since Nov. 4. I've contacted the "abuse department" at Ipower. I was sent an e-mail informing of the suspension but thanks to Suddenlink's incompetence I did not receive it. Ipower now has my correct e-mail and hopefully they will send me the information I need to resolve the problem.
I hope somebody did not get their panties in a bunch about one of my cartoons.
4 comments:
Hi, I'm with Suddenlink. There could be many reasons for the email not reaching you. Can I ask what leads you to believe it was a problem with our service? Not trying to be argumentative, only trying to understand in case we can help.
sorry. should have left my name and contact info.
Pete Abel
VP, Community Relations
Suddenlink
pete.abel@suddenlink.com
Not so much as incompetence as inconvenience. My e-mail resided on an old TCA server. I had to call tech support when I was no longer receiving e-mail. The solution was to change it to suddenlink.net. (For a while I was unaffected by the cox to suddenlink change). The change to suddenlink.net solved my e-mail receiving problem except nothing addressed to tca.net ever got forwarded. I was not promised such a service - I was able to contact almost everyone and change my address on my website about the change but I had some loose ends. One of those being my web host. Anyway, I was venting some annoyance about the whole situation. It would not have been so bad if mail could have been forwarded. I understand if it was technically not possible.
On a tangent: my husband also had the same e-mail problem come up but his could not be changed to suddenlink.
This is Pete Abel from Suddenlink, again.
Thanks for the clarification on the experience. I recall that issue, now, on "forwarding." If you had been on cox.net, we could have provided forwarding; don't remember why we couldn't on tca.net, but do recall hearing the same thing. Not sure I understand your husband's issue; is there something there outstanding I should look into?
Also, based on your Blogger profile, it looks like you're in Bryan, Texas. I know the team there well, including its leader. Any future issues, don't hesitate to let me know (email is best since I don't regularly read your blog!) and we'll do our very best to help resolve. We appreciate and value your decision to stick with our service.
Pete Abel
VP, Community Reltaions
Suddenlink
pete.abel@suddenlink.com
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